2001 Junipero Serra Blvd Daly City, CA 94014 USA Call: +1 888.GENESYS [5] The company had partnerships with Hewlett-Packard, IBM, Microsoft, Polycom, and Salesforce.com. © 2020 All Rights Reserved. Interactive Intelligence has focused on an on-premises contact center product, but has recently pushed its PureCloud product suite, which includes a cloud contact center. Get Interactive Intelligence company's verified contact number +1*****555, web address, revenue, total contacts 791, industry Software & Internet and location at Adapt.io Interactive Intelligence provides the most innovative contact center and IP telephony products and services available today. Integrations and apps. Solutions that are modular in nature, built with proven, award-winning products that push the edge of technology to deliver a truly best-of-class offering. By embedding Lync into the Interactive Intelligence contact center agent desktop, it can take full advantage of Lync's ability to provide presence status information of workers throughout the enterprise. Sales [23] It hosted an annual gala and silent auction as part of its fundraising activities. SAN FRANCISCO, Dec. 2, 2016 /PRNewswire/ — Genesys® (www.genesys.com), the global leader in omnichannel customer experience and contact center solutions, has completed its previously announced acquisition of Interactive Intelligence. Box 5031, 2600 GA Delft, The Netherlands. P.O. [2] PureConnect, formerly called the Interaction Center Platform, integrates customer engagement functionality in one application suite. As the leading cloud contact center provider, we are creating tomorrow’s contact center today with innovative call center technology and a commitment to outstanding service. Interactive Intelligence – Interactions UK – an exclusive, inspirational one day event at London’s most iconic landmark: the Shard. Interactive Intelligence is in the industry of. To learn more about the cookies we use, see our. Solutions that are modular in nature, built with proven, award-winning products that push the edge of technology to deliver a truly best-of-class offering. 6. inContact. Where are Interactive Intelligence's headquarters? Scholarship Program Contact center features: Multichannel routing, IVR, speech recognition, outbound dialing & real-time speech analysis. [1], In September 1999, during the dot-com bubble, the company became a public company via an initial public offering that raised $29 million and its stock price rose 141% on its first day of trading. What is Interactive Intelligence's revenue? Interactive Intelligence – Interactions UK – an exclusive, inspirational one day event at London’s most iconic landmark: the Shard. Get reviews, hours, directions, coupons and more for Interactive Intelligence at 7601 Interactive Way, Indianapolis, IN 46278. P.O. [22], In 2010, the company formed Interactive Intelligence Foundation, a nonprofit organization focused on assisting at-risk students. SLI Technologies Inc. What is Interactive Intelligence's official website? Messaging. Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation. Genesys acquired Interactive Intelligence in December 2016. Fill the form and one of our experts will get back to you shortly. In addition to its software, the company provided add-on professional services, support, and education for its product line. Lead Builder This platform could be delivered as either a premises or hosted cloud computing offering. How can we help? With a host of experts in the field of customer experience and engagement we bring you a full agenda with food for thought, insights and best practice examples. Interactive Intelligence India Private Limited's Corporate Identification Number is (CIN) U72300MH2012FTC232187 and its registration number is 232187.Its Email address is ajit.shah@mazars.in and its registered address is C/o Kaliyanwala & Mistry, Plant 13, Extension Off Eastern Express Highway,Pirojsha Ngr, Vikhroli (E) Mumbai MH 400079 IN , - , . Interactive Intelligence Advances Cloud-Based Contact Center The company's core product offering was the Interaction Center Platform, which centralized multi-channel business interactions and business processes. In October 1994, Donald E. Brown founded Interactive Intelligence in Indianapolis, Indiana. Don't have an account or not sure? Genesys. [19][20][21] The acquisition was completed in December 2016 and all of the company's products and services were integrated with those of Genesys. FREMONT, CA: Interactive Intelligence Group, provider of software and services designed to improve the customer experience, is now offering its contact center and dialer software with the new CallScripter application.. Genesys acquired Interactive Intelligence in December 2016. Read verified Interactive Intelligence in Contact Center Infrastructure (CCI) from the IT community. Blog Contact center features: Multichannel routing, IVR, speech recognition, outbound dialing & real-time speech analysis. Correspondence address. Interactive Intelligence Group Department of Intelligent Systems Van Mourik Broekmanweg 6 2628 XE Delft, The Netherlands. The company's unified IP communications solutions, which can be deployed on-premise or via the cloud, include vertical-specific applications for insurance and collections. Privacy | Actionable intelligence. Interactive Intelligence also offers scalable server virtualization architecture that provides dedicated servers for increased reliability, security and control. [17], In May 2016, the company sold Acrosoft to Hyland Software. Customer Testimonials Engage By continuing to browse or closing this banner, you indicate your agreement. Sign In Power your contact center with Genesys AI for personalized experiences at scale. REQUEST DEMO, Director of Product Development, Information Technology Manager, Manager, Development Group, I like the chrome extension. Under the agreement, Interactive shareholders will receive $60.50 per share in cash, representing a premium of 36 percent to Interactive Intelligence’s … Compare verified reviews from the IT community of Interactive Intelligence in Contact Center Infrastructure. INTERACTIVE INTELLIGENCE AUSTRALIA PTY LTD (ACN# 093 451 953 A.C.N 093451953 / ABN# 97 093 451 953 A.B.N 97093451953) is a Proprietary (other) company from NSW, 2060 - Order a Credit Report from Information Brokers today to see the full credit profile of INTERACTIVE INTELLIGENCE … search Toggle navigation. 2001 Junipero Serra Blvd Daly City, CA 94014 USA Call: +1 888.GENESYS [15], In April 2014, the company acquired OrgSpan, a software development company focused on social and business communication. In December 2016, the company was acquired by Genesys for $1.4 billion and its products were integrated into the PureCloud, PureConnect and PureEngage customer engagement platforms.[2][3][4]. [6][7][8], In 2007, the company developed and cloud computing solutions for contact centers. Interactive Intelligence was a telecommunications software and cloud computing development company that provided unified business communications solutions for call centers, Voice over IP companies, and business process automation. Interactive Intelligence CaaS offers two cloud contact center products, one for mid to large business and one for small businesses. Get reviews, hours, directions, coupons and more for Interactive Intelligence at 7601 Interactive Way, Indianapolis, IN 46278. I recently attended the Interactive Intelligence Interactions 2016 conference and came away with four key insights regarding the company’s plans and progress in providing contact centers in the cloud. [16], In December 2015, the company acquired Customer 360, based in Mumbai, for around $10 million. Enterprise [9], In May 2009, the company acquired AcroSoft, a provider of insurance content management solutions. Unrivaled clarity. The Company was founded by Dr. Donald E. Brown in year 1994. Interactive Intelligence and Microsoft are working together to provide companies with solutions to manage their customer's experience. What is Interactive Intelligence's industry? Search for other Computer Software Publishers & Developers in Indianapolis on The Real Yellow Pages®. Get Interactive Intelligence company's verified contact number +1*****555, web address, revenue, total contacts 791, industry Software & Internet and location at Adapt.io Solutions Read verified Interactive Intelligence in Contact Center Infrastructure (CCI) from the IT community. In 1995, Brown became the President and chief executive officer of the company. Compare verified reviews from the IT community of Interactive Intelligence in Contact Center Infrastructure. Choose business IT software and services with confidence. Pricing Interactive Intelligence's official website is. Interactive Intelligence, a global provider of software and cloud services for customer engagement, has received the Ventana Research 2015 Technology Innovation Award in the Contact … Complete the form and we'll be in touch right away. Recruiting Choose business IT software and services with confidence. [18], In August 2016, after the company put itself up for sale, Genesys agreed to acquire the company for $1.4 billion. Prospector [3] PureEngage is an omnichannel customer engagement for large organizations.[4]. Secretary +31 (0) 15 2784145; A.M.Hoogmoed@tudelft.nl; Office: W6.720 Van Mourik Broekmanweg 6, Interactive Intelligence Inc. By 1997, the company was the first to market an all-in-one customer engagement software suite. The contact center's migration from efficiency to effectiveness: understanding industry and business Dynamics as well as technology is key. Interactive Intelligence Group (Nasdaq: ININ) is a global provider of contact centre automation, unified communications and business process automation software and services. Through powerful analytics, we transform data into intelligence, in a fast and efficient manner, so that our clients can spend time on what matters most – running their organizations with confidence. Genesys. Correspondence address. By embedding Lync into the Interactive Intelligence contact center agent desktop, it can take full advantage of Lync's ability to provide presence status information of workers throughout the enterprise. Genesys® powers 25 billion of the world’s best customer experiences each year. Since it is a novel way of combining existing concepts, now is the best time to get involved in the movement! [27], The company was recognized on Software Magazine's Top 500 Software and Services Companies" list for 12 consecutive years. Our Data Careers FAQ | Adapt uses cookies to enhance your experience and help us better understand how you use our website. These include the short-term success of PureCloud, the company’s financial performance, the importance of customer support and dealing with change. It allows me to get information on potential clients from various sources, Blog | Contact the IDI Sales, Customer Support, Billing Support, or Batch Support teams via phone or email with any questions. Our Story 2016 was noted as the `` largest tech-company acquisition '' since 2013, Salesforce.com... A Software development company focused on social and business Dynamics as well as technology is.... 'S migration from efficiency to effectiveness: understanding industry and business communication center 's migration efficiency... The customer Interaction center from Interactive Intelligence provides the most innovative contact center products one... 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