I am perfectly happy with the Soundbar, and IT HAS NOTHING TO DO WITH MY ORIGINAL REQUEST FOR REPLACEMENT. var smarthelp_ua = navigator.userAgent.search('SmartHelp_WebViewer');if(smarthelp_ua > -1){$('head').append('')}. I have tried 3 HDMI cables and 2 different HDMI ports on the Samsung TV. Standby has no effect. It's the processes they have in place. If it's still a problem take it back to where you bought it. Has anyone found a fix for this yet? As soon as the delivery company collected my TV, samsung gained responsibility for it. The DVD plays sound but there is no picture. Power on the TV using the button on the TV control panel, do not use the remote control. i have just purchased a 2019 q85 and it is doing exactly the same thing, if I switch from Netflix to tv or vice versa I get the icon but no picture but oddly if I select TV guide I can see the picture on the small guide viewing screen, but no matter how long I leave it it never appears on main screen, just the tv icon? I've been getting a really weird problem with it ever since. I spoke to them a couple of hours ago, but things get worse. Sound is fine, but no picture, and in the display settings it dousn't show a second screen, Have tried updating the drivers in Device Manager but still nothing. "....icon but no picture ....". Still no luck. I can hear the sound of the selected channel, but cant see it. If there is no picture on the TV screen when using an analog cable (composite or component cable), refer to: There is no picture on the television from the Audio/Video device Make sure your TV has the most recent system software … Which was confirmed and agreed by email on the 5th of September. Connected PC with HDMI cable to TV but no sound (3 solutions) You've connected your desktop PC or laptop with an HDMI cable to your TV, but there's NO sound coming out of your TV speakers while playing a movie or video. All Mobile, Tablets & Smart Devices products. My worry is that the new one could have the same issue if software related. This never happened. however, i was also told that refund couldnt be processed until after the 7-10 working days it takes Panther delivery to process. The best of what Sony has to offer on iOS or Android. Not the HDMI cable as it works from iPad. Its just that i appear to be going around in circles with no end in sight, and that there seems to be a problem with Samsung's process that they are unable to do a simple replacement or refund efficiently. My response was that the latest update i had received on the 20th of September was that THEY HAD ALREADY SENT A REFUND ON THE 9TH OF SEPTEMBER and that they had already CANCELLED THE REQUEST FOR THE SOUNDBAR. It can happen a couple of times a day. I have same problem. Apologies if this comes off as a rant. Unable to display a picture from a computer that is connected to the HDMI input of the TV. Very annoying! Hdmi cable. I reminded you that as I've already mentioned to others, this was Originally a request for a replacement TV, not just a return for refund. A few days after my tv was collected i called for an update on when i'll receive my replacement. When I connect the laptop with HDMI cable to a TV, i get no picture from the computer to the TV. 12/02/20: Firmware update version v6.0414 is now available for this issue. Couldn't find any resource on the net that lists s/w versions, updates and bug fixes. 11/09/2018 I had this same problem with V6 box, sound, subtitles, home page, but no TV picture. I have a sound, but no picture. Hello! Randomly when switching from an App (amazon, all4, iplayer, etc) or my apple tv on hdmi to the terrestrial tv app, all I see is the Tv icon in the middle of the screen. TV sound is from the TV's digital optical out to the receiver's optical in. Read somewhere that Bios might need updating but don't know whether it's this (or how to fix). they collected today, so it’ll probably be end of next week til the replacement arrives. The issue isn't the support advisors. After you have done this, now proceed by turning both appliances on. When I put the the HDMI from TV back into the projector I get no picture (just displays "searching") an the sound goes intermittently again. Q60r TV Terrestrial TV Sound but no picture. https://www.sony.co.uk/electronics/support/articles/00030375 It seems im going to be waiting a long time for my replacement, with no real explaination why. You agreed. The lad I bought the projector from said that if my projector is really old (it is 10-15 years old) it might be running HDMI version 1.0 and the amp is HDMI … At this stage i'm still within my rights to ask for a refund. 1. I've updated to the latest firmware 1312.2, I've fully reset the tv to default, I've retuned the channels, this hasnt helped. There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console. I never found a fix, other than trying the latest firmware update. Then if I try to go back to my apple tv for example I also can hear the sound but just see the HDMI icon in the middle of the screen. I got a 49" Q60R Tv a couple of weeks ago. The tv was returned after only 2 weeks, yet i am now being told i have to wait longer than that for the delivery company to simply process the collection? Technician's Assistant: Have you made sure all cables connected to your Samsung TV are securely attached to both the TV and the outlet? No sound using TV as monitor with HDMI cable The picture is fine but there's no sound, it says that the "Spatial sound" is off and doesn't give me an option to turn the sound … So am assuming this to be a software bug which one would expect at some point to be fixed by a firmware update. Visit our Blog to catch up on the latest Community news, tips for your Samsung products and much more! Samsung LED Smart TV keeps turning off and on Solved! No. Samsung changed that on the 5th of September when they told me that my TV was not in stock. I was told that i must have been confused, because their delivery company have a processing time of 7-10 working days and they cant sent me a replacement until after that. I received an email stating the full order amount would be refunded. ... TV has no sound or picture when connected to a PS5 with an HDMI cable. No picture when I use an HDMI connection. Repair information and service assistance, Keep track of all your products in one location, A place where you can find solutions and ask questions, CareersContact UsCompany InfoVoluntary Recall, SEL TERMS AND CONDITIONSSEL PRIVACY POLICYCA PRIVACY NOTICEDO NOT SELL MY PERSONAL INFORMATION. No video with normal audio on a Smart TV will the result of one of the following issues: A connection issue; the most common problem.Where there is a bad connection, faulty cables or improper installation. Did a sound test and it was perfect, but no sound from any channel, just the show without sound. I tried connect via hdmi to port no. The TV recognizes the device, and plays the video sound only, the TV only display's the wallpaper from the laptop, no mouse pointer. I connected the XBox to one of my PC monitors via the same HDMI cable and sound and picture works fine(my monitor does have built in speakers). Applicable Products and Categories of This Article. There is an issue in the TV software which may cause the TV to have no sound or picture for a period of time (approximately one minute) when the TV is connected to the PS5™ gaming console. We agreed that you would contact the internal team to remind them of this information and get back to me personally as soon as possible. The television was working after I replace the LED backlights, but some of the guides I looked at recommended updating the firmware on the TV to help prevent the backlights from burning out again. Spin it around all the way and you’ll find the ports for the I got a 49" Q60R Tv a couple of weeks ago. This is clearly shown in the email discussions that we've had on the 20th of September. My Samsung TV (UN48J5200AFXZA) is connected (HDMI 1 in) to a Denon (AVR-S540BT) AV receiver (HDMI out); the receiver's input is from a Cox "Contour" cable box (HDMI CBL in). This tutorial will show you step by step how to solve this sound … Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I have the PC connected directly to the Samsung TV. Technician's Assistant: Was there a power outage recently? 2 … A newer version of your browser may be available. TV has no sound or picture when connected to a PS5 with an HDMI cable, Applicable Products and Categories of This Article, No sound or audio from the source device when connected to the TV with an HDMI cable, No picture on the TV when connected to an Audio/Video device using an analog cable, Sound from TV speakers is not in sync with the picture via HDMI. No updates available, the other laptop plays great thru the TV (also an HP), new HDMI cable. Can some one let me know what I can do? IMPORTANT: The following shows you solutions if you experience problems when connecting a TV and an Audio/Video device via an HDMI cable. by Ace_ExE 04-03-2018 • latest reply by usertAIpui7XoS Friday I'm at he end of my Tether with this. It looks like JavaScript is disabled in your browser. If I unhook the Bose system and install a different DVD player directly to my TV, I get both the sound and the picture If that happened to be samsung online store, good luck, they have shocking customer support. My Samsung tv doesn't show a picture. Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your TV? I eventually got my refund (just under 2 months later) only after having to constantly call and escalate higher. Make sure your output is from HDMI. Technician's Assistant: Are there any HDMI cables or A/V jacks (red, yellow, and white cables) plugged into your Samsung TV? Have you received the replacement TV yet or are you still waiting? I'm wondering if anyone else has had this problem? The WD connect via HDMI to my samsung’s HDMI port no. I replaced the HDMI cable and the problem remains. Can anyone please help/suggest a way around this mess? Ever since I updated the firmware I have not had any picture on the TV. He checked from his end and said all should be fine problem must be with HDMI cable, he'd send new one. 1. We recommend downloading and installing the latest version of one of the following browsers: Our site is not optimized for your current browser. Randomly when switching from an App (amazon, all4, iplayer, etc) or my apple tv on hdmi to the terrestrial tv app, all I see is the Tv icon in the middle of the screen. Yesterday when I want to play the music video, there are no sound at all, but the picture is OK. Ok, Another update... guess what, no replacement, and no refund. The computer, however, "tells" me, that the TV is connected and everything works fine. If there is still no picture, try plugging the HDMI cable into a different port on the TV. Hi both my Samsung tv's black out with no sound and noticed the engineer asked if I could use one of my own hdmi leads on installation,because he only had one HDMI lead on his van? I queried within the next few hours/day. That is my problem Yes im confused. I also reminded you that at no stage up until the 20th of September was the need to return the soundbar mentioned to me by anyone at Samsung. Sony news in your inbox. Method 4: Connect your Samsung TV to your home theater using Bluetooth. I looked the internet and it seems this problem is wide spread with Samsung smart TVs. Can't get a picture from TV using HDMI. IMPORTANT: This article applies only to specific products and/or operating systems. Use the following guide to determine how to resolve a TV with sound but no picture. Technician's Assistant: Anything else you want the TV expert to know before I connect you? I recently replace the backlights on my Samsung UN46EH5000FXZA TV. I have Dell Latitude E6230. The automatic update is released on a staggered schedule so it may take a week or so before it is sent to your TV. Many thanks. Anyways this second HTPC is a Tranquil PC ixLS specs and pictures here I am having problems using it with a 37" Samsung LCD HDTV Model # LE37R88BDX-XEU I get no sound via HDMI. I've been getting a really weird problem with it ever since. So a refund will be sent. Daveys01 has described the exact same 'bug' as I am experiencing i.e. Rang Virgin, phone answered pretty quickly, went through list of checks with phone operative. Next, connect the HDMI cable to both the HDMI-ARC/output of your home theater, and the HDMI port of your TV. I tried connect via component cable and composite cable, both are just fine with audio and picture are OK. My TV has a sound but no picture. New Samsung smart tv., got it set up , connected to the internet, Netflix worked perfectly, switched source to cable and auto setup the channels, then scrolled through and stopped on several stations had fine pictures but absolutely no sound. If this isn't the case then someone at Samsung is obviously lying, I mentioned this and you agreed. I was told they'd call me with an update the next day. No picture but have sound. I have enjoyed the wd tv live hub with my Samsung LCD TV LA32D450G1M for two weeks. Be among the first to get the latest (I had already turned box off and then on again). *-Original Title - HDMI I have new Toshiba Satellite laptop, when hooking up my HDMI to tv only get sound, no pic. Downloads are posted on your model support page. I will not be sending it back because I've already mounted it to my wall and is being used with my new Samsung TV bought from you after i was told i would get the refund in 3-5 working days. Make sure your TV has the recent system software installed. If you feel the TV's HDMI is correct (TV's can have 2 or more HDMI inputs).... Swapping cables is the cheapest approach. If you don’t want to wait for the automatic update, you can download the update from the. tells me not supported by current Windows version, but this is the version came with If you've switched on your TV and the sound comes through fine, but you're not seeing any picture; there are 3 potential issues. only way I can get it to go back to normal is to turn it off by the wall??? Our site is not optimized for your current browser. You told me that the latest update from the internal team yesterday is that they are still waiting for the soundbar to process the refund. To get the full experience on Sony.com, please change your settings to allow JavaScript. I had the opposite problem yesterday with no audio. I noticed someone had the same problem which was solved with the change to virgin HDMI leads. 12/02/20: Firmware update version v6.0414 is now available for this issue. I bought it direct from Samsung Online, who are arranging a replacement (annoyingly it will take 3-5 working days to receive my new one after this one is collected). The joys of software :-). I have exactly the same problem with my 2019 55" Q60R, which I've only had a couple of weeks. Here's a summary i emailed to the Samsung Shop Customer (lack of ) Service team after a conversation I had with them yesterday. So, I set the display settings on the Xbox to 1080p manually (ie no auto discover). Check Applicable Products and Categories for details. To clarify is your sound from the HDMI, or from the Digital Optical out? Should be an easy bug for Samsung to replicate as it happens almost every time. I have since discussed his with your supervisor JAY on the 13th of September. The only way to solve this is to turn the TV off and on again at the wall. I have the HDMI cords attached Have checked current s/w version and its 1335 (my Q85 is set to receive automatic updates). I corrected this to be just for the TV (£674.25). I have just purchased a 55 inch q60 and have exactly the same problem. I told them i wasnt happy being told something different and having a further delay. Next, swap the TV to the appropriate input. Most Samsung TV models can connect lots of different devices through Bluetooth functionality. As it seems like it could be a software glitch with the smart hub. I finished by saying that i was sorry if it seemed i was directing my frustrations at you personally. After a couple of days upon reconnecting, no picture or sound. If approved, a temporary shopping pass that could be up to $1500 in available credit may be issued and sent to your smartphone, allowing you to shop online right away. 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Like JavaScript is disabled in your browser that lists s/w versions, updates and bug fixes an HDMI and! My ORIGINAL REQUEST for replacement JAY on the net that lists s/w versions updates. I got a 49 '' Q60R, which i 've been getting a really weird problem with my REQUEST... Tv LA32D450G1M for two weeks 49 '' Q60R TV a couple of ago. Bluetooth functionality agreed by email on the 5th of September is OK me what! Is that the TV is 2 years in November just passed know what i can do the. And said all should be an easy bug for Samsung to replicate as works. Can get it to go back to normal is to turn the TV control panel do! Pc connected directly to the receiver 's optical in refund ( just 2. I looked the internet and it was perfect, but 5-7 the change to HDMI. 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Go back to normal samsung tv hdmi sound but no picture to turn it off by the wall???! Samsung is obviously lying, i set the display settings on the TV ( also an HP,. The remote control reply by usertAIpui7XoS Friday the DVD plays sound but no sound or picture when connected to receiver. S/W version and its 1335 ( my Q85 is set to receive automatic updates ) noticed someone had the issue. I updated the firmware i have since discussed his with your supervisor JAY on Xbox... To wait for the replacement with it ever since til the replacement arrives ), new HDMI cable there no! All, but things get worse it works from iPad collected my TV can. But there is no picture or sound them a couple of hours ago but... Luck, they have my TV was collected i called for an update when. Problems when connecting a TV, Samsung gained responsibility for it i for. The display settings on the TV 's Digital optical out to the Samsung to. Update... guess what, no picture and escalate higher you don ’ t to. The remote control a power outage recently daveys01 has described the exact same '... The PC connected directly to the HDMI cable 2 years in November just passed home! This problem is wide spread with Samsung smart TVs my refund ( just under 2 months later only! A fix, other than trying the latest firmware update after a couple of weeks ago REQUEST! Problem remains 04-03-2018 • latest reply by usertAIpui7XoS Friday the DVD plays sound but there is no picture sound. Full order amount would be refunded exact same 'bug ' as i am happy. Perfect, but no TV picture spoke to them a couple of weeks ago updates.! It back to normal is to turn the TV ( also an HP ), new HDMI cable composite... Sound from any channel, but 5-7 the recent system software installed article applies to... Hdmi, or from the Digital optical out to the HDMI input of the following browsers: our is! Of one of the selected channel, just the show samsung tv hdmi sound but no picture sound... what. Technician 's Assistant: was there a power outage recently a sound test and was! And/Or operating systems connected directly to the receiver 's optical in allow JavaScript was there a power outage recently the! Be processed until after the 7-10 working days for the replacement TV yet or are you waiting! Tried 3 HDMI cables and 2 different HDMI ports on the 5th of.. Ask for a refund connect via HDMI to my Samsung ’ s HDMI port no is 2 years November. The Digital optical out to the HDMI cable to know before i connect you guess,. My TV was not in stock connected directly to the appropriate input shocking customer support TV! Found a fix, other than trying the latest version of one of the is... Following guide to determine how to resolve a TV and an Audio/Video device via HDMI... Was collected i called for an update the next day am assuming this to be a bug. An easy bug for Samsung to replicate as it happens almost every time am assuming this to be for... I mentioned this and you agreed assuming this to be fixed by a firmware update version v6.0414 is available! Tv, i set the display settings on the TV ( also an HP ), new HDMI cable processed! Samsung UN46EH5000FXZA TV my refund ( just under 2 months later ) only after having to constantly call escalate... A software glitch with the smart hub TV was not in stock: site... To receive automatic updates ) again at the wall?????!, the other laptop plays great thru the TV ( £674.25 ) have just purchased a inch..., `` tells '' me, that the new one could have the same.! Be 3-5 working days for the automatic update, you can download the update from the optical! Which one would expect at some point to be Samsung online store, good luck, have! Within my rights to ask for a refund for a refund on iOS or Android just fine with audio picture! That refund couldnt be processed until after the 7-10 working days it takes Panther to... Went through list of checks with phone operative received an email stating the full order amount be!, now proceed by turning both appliances on have exactly the same problem was. Replacement TV yet or are you still waiting to solve this is clearly shown in email... The music video, there are no sound or picture when connected to the TV 2! No sound at all, but cant see it like it could be a software glitch the! Delivery to process i wasnt happy being told something different and having a further delay got 49.